Written by Staff
The City of Coppell has been recognized by the Quality Texas Foundation (QTF) for completing the Engagement Level of the Texas Award for Performance Excellence (TAPE) for demonstrating the development of systematic approaches to organizational management.
The Engagement Level is for those organizations that have made a commitment to use performance improvement principles and serves as the first in a series of steps that make up the application process to receive the TAPE. Recipients of the award embody exceptional organizational efficiency and are leaders in their field with regard to organizational productivity. The City of Coppell has undertaken this award process to refine and enhance a higher level of organizational performance fulfilling its commitment to building community through public service.
“This is a beneficial process for the City and staff, because it identifies what we are doing right and where we have room for improvement,” said Deputy City Manager, Mike Land. “We are excited to have received this recognition and will continue pursuit of excellent customer care.”
This achievement uses the Malcolm Baldrige award criteria which can then be used to apply and receive the Malcolm Baldrige National Quality Award.
Quality Texas is an incorporated 501c(3) not-for-profit organization that delivers varied services through an annual evaluation process. In recognition that organizations may seek feedback and guidance along their journey to implementing and refining a management system, they have developed four criteria levels designed to assess the degree to which an organization has developed and deployed sound, balanced approaches resulting in improved performance levels and trends. The criteria levels include the Engagement Level, Commitment Level, Progress Level, and finally the Award Level.
Source: City of Coppell