Written by Phil Cerroni
I have lived in Irving for almost 37 years.
When TXU was my provider, I can count on one hand how many times the lights went out. Yes;...ONE HAND!
Since ONCOR took control; the lights go out a minimum of two times a month, sometimes even three times.
I have a CPAP machine, and when the electricity goes out at night, it is crucial for me.
I had my doctor send a form to ONCOR, and part of their response was “...Therefore it is your responsibility to prepare for possible power interruptions and to make arrangements for a backup supply or other alternatives in the event of loss of electric service as needed...”
My question is when my electricity is out from 5 minutes to 3 hours, and I can’t open my garage door to get my car out, and a generator is pointless since it can’t be used in the house, what next?
I have also given up on setting and resetting my clocks. I am tempted to buy old fashioned windup clocks.
I have called ONCOR numerous times about the line to my house being so tight because the pole is tilting away from my house. They have come here three times, and tried to release the tension, but it doesn’t seem to be enough. I had to laugh at the first time they came over. The service man said there was no way he would climb the pole, so he left. And the story goes on from there.
I also want to comment that one day I was grocery shopping and when I came home, I couldn’t open my garage door. I called TXU, and they said they couldn’t help, so they give me ONCOR’s number. ONCOR stated they couldn’t help either cause my cell phone number was not registered with them, and I needed to provide them with my account number. I would have, but I could not get in my house to give it to them. So they disconnected my call.
Just had to vocalize and wonder if anyone else in Irving is having this problem.